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DIRECTOR OF OPERATIONS

Job Description

SUMMARY:

Lead a team of Project Managers supporting multiple trades in the commercial interior construction space.  Report directly to the Managing Partner of the business and oversees all project relationships, manages customer expectations across job sites, brings projects to completion on time and under budget and fosters a high-performance team-driven work culture that upholds our mission of providing best in the world project management and craftsmanship.  Brings projects to a close on time and under budget and has a record of high-quality work while exceeding high safety standards in line with company values and vision.

ESSENTIAL DUTIES:

  • Manage a team of 4-8 Project Managers and dozens of projects across jobs sites in the market

  • Ensures adequate training for new and tenured Project Managers as required to be successful in the role

  • Develop and sustain strong relationships with general contractors and internal team members across the company

  • Supports Project Manager team relationships with General Contractors (GC), attending construction meetings as needed

  • Plans, coordinates and oversees all tasks, critical dates, client and third-party interface and relations, as well as performance quality and customer satisfaction

  • Ability to plan, budget, oversee and document all aspects of the multiple projects

  • Oversee field operations (manpower and installations) to guarantee the work is done per plans, project specifications and complete schedule

  • Ensure the appropriate profitability of each project

  • Verify quality of installation, work performance and work order completion

  • Lead Project Managers and hold weekly meetings

  • Lead Project Specialists during weekly meetings

  • Oversee Project Managers, Project Specialists, and Warehouse Employees

  • Maintain project financial reports and project dashboards

  • Maintain a clean efficient and accurate warehouse

ESSENTIAL REQUIREMENTS & SKILLS:

  • 8-10 years of Construction Project Management experience. 

  • Strong creative and critical thinking self-starter

  • Strong written and verbal communication

  • Excellent customer service skills

  • Strong time management and organization skills

  • Proficient in math and analytical skills

  • Ability to work with initiative and independence, as well as team environment

  • Dedicated to continuous improvement and inspiring others to be the best versions of themselves

  • Microsoft office experience required

  • Understand the urgency of deadlines, organization, and details

  • Exceptional writing and verbal communication skills

  • Self-motivated, able to work with minimal supervision

  • Ability to speak effectively before groups of customers or employees of organization

PREFERRED QUALIFICATIONS:

  • 2-5 years experience or degree preferred

  • Bilingual in Spanish is a plus

ADDITIONAL SKILLS & KNOWLEDGE:

  • Willingness to evolve

  • Professional appearance and disposition

  • Ability to work with initiative and independence, as well as team environment

  • Ability to work with people regardless of race, gender, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, veteran status, medical condition or job type

  • Ability to identify and correct conditions that affect employee safety

  • Ability to take care of customer needs while following company procedures

COMPUTER SKILLS:

  • Proficient in Microsoft Office Suite, including Word, Outlook, Excel, Power Point, Office 365 preferred

OTHER REQUIREMENTS:

  • Must be able to read, write, speak and understand English. 

  • Must be able to comply with the Sexual Harassment policy. 

  • Must be able to pass a background, drug, and motor vehicle check.

  • Must be committed to working safely while accomplishing all tasks.

PHYSICAL DEMANDS:

The physical demands of this position vary by day and are not based solely on a single workday.​

BONITZ STATEMENT:

Bonitz is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, gender, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, veteran status or medical condition.


The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, abilities and physical demands. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

ABOUT BONITZ, INC.

Founded in 1954, Bonitz, Inc. is an employee owned operating as a major sub-contractor in the commercial construction industry. Bonitz specializes in all types of flooring, floor care, ceilings, walls, cladding and access flooring. Bonitz, an industry leader in interior finishes, is committed to providing best in the world project consulting, project management, and craftsmanship while providing superior service and practical solutions. Bonitz has divisions in SC, NC, GA, TN, VA, LA, PA and FL.

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